Returns

We accept returns of unworn merchandise with tags attached within 30 days of delivery.

Returned products must be unworn, unwashed, and unaltered. Merchandise must be returned in its original condition with all original tags and packaging included. Original shipping fees are non-refundable, and customers are responsible for return shipping costs.

Return process
1. Login into your own customer portal and request an return.
2. After receiving confirmation of return, place the item securely in its original packaging with the return form provided, then mail your return to the following address:

Groundwolf
Willem Hofsteestraat 40
1447GN Purmerend
The Netherlands

Please note: You will be responsible for all return shipping charges. We strongly recommend using a trackable shipping method.

Returns may take up to 3–5 business days to process once received. Items returned without a packing slip may take longer to process. Any merchandise that does not meet our requirements will not be accepted.

If you choose a refund to your original payment method, the return shipping fee will be deducted from your refund.

Once your return is received and approved, your refund will be processed to your original payment method within 5–7 business days.

If you received a damaged or incorrect item, please contact us at info@groundwolf.comwithin 7 days of delivery.